Draft placeholder article.
Steps
- Go to the Support Request form.
- Fill in your Name and Email — these are required so we can respond.
- Choose the Category that best matches your issue (e.g. Billing, Website Support, CRM Support). This routes your ticket correctly.
- Set a Priority — use "Urgent" only for something actively broken or blocking business.
- Write a clear Subject and a detailed Message. Include the Related URL if relevant.
- Submit. You'll land on a confirmation page with a reference for your request.
Tips for a fast resolution
- One issue per ticket is easier to track than several bundled together.
- Screenshots and exact error text help a lot (attachment upload is on the roadmap — see
docs/internal/build-notes.md). - Include your Partner name if you're contacting us as an agency partner rather than a direct client.