Draft placeholder article.
When to use this category
Use Inbox AI Pro for questions about connected channels, AI-generated replies, escalation rules, or unexpected AI behavior.
What to include
- The channel involved (SMS, email, webchat, etc. — whichever channels are enabled for your account).
- The conversation or contact where the issue happened.
- What the AI said vs. what it should have said, if applicable.
Important
Inbox AI Pro is not the same product as a live chatbot for the Support Center itself — this MVP's help center does not include a chatbot (see docs/internal/build-notes.md for scope notes).