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What Billing Support covers
Invoice questions, payment method updates, plan/package changes, and account status questions.
What to include in a request
- Invoice number or approximate date/amount, if known.
- The account or company name on the invoice.
- What outcome you're looking for (correction, refund review, plan change, etc.).
Note on sensitive data
Never include full card numbers in a support ticket. Payment method updates are handled through your billing portal (link to be added once confirmed with Rocket Driver operations).